Head Waiter (Ref: WPHW170118)

Woodcote Park, Epsom

Full time, Permanent

25,740.21 pa + excellent company benefits

Closing date

Full Job Description

As an enthusiastic, highly customer focused Head Waiter in our vibrant and contemporary Fountain Restaurant at Woodcote Park near Epsom, you’ll deliver exceptional customer service and create the right atmosphere to our Members and their guests.

The role: As Head Waiter you will play an important part in upholding and surpassing our impeccable standards, offering exemplary service and hospitality while helping to ensure the effective running of the restaurant.

You will deputise for the Supervisors and Managers in times of absence and keep abreast of requirements or changes to daily operations such as staffing, table plans, lay up, menu and standards. You’ll be responsible for ensuring the restaurant is correctly set up for each shift and that staff are prepared on time and in accordance with standards of appearance. You’ll also:

  • Assist in welcoming and seating members and guests.
  • Supervise restaurant service throughout and coordinate kitchen and meal service.
  • Ensure that all bills are correct and all revenue reconciliation complete.
  • Share responsibility for training within the department.

The Person: Passionate about delivering excellent customer service and building team spirit, you will need to demonstrate good communication skills and attention to detail, plus a comprehensive grasp of the menu and wine list. You should also possess Level 1 and 2 qualifications in basic food hygiene, ideally with an NVQ in food service, customer service or equivalent. Ideally you’ll possess knowledge of stock control and security, an awareness of licensing laws. You must be numerate, preferably with experience of cash handling. Some previous experience of operating an electronic point of sale system would be preferred.

The Royal Automobile Club embodies both the rich history of British motoring and the best tradition of private members’ clubs - prestigious yet always welcoming. Here at Woodcote Park, our clubhouse set in 350 acres of Surrey parkland near Epsom, we’re passionate about pioneering ever higher standards of dining, accommodation and sporting facilities.

When you join the Club, we’ll provide you with fantastic benefits including; a free local shuttle bus service from Epsom station to Woodcote Park, Perkbox discount scheme, a very generous pension scheme, employer paid health cash plan, free meals on duty and a genuine investment in your personal development.

Most importantly, you’ll share our values. We combine a passion for our heritage with a desire to achieve new levels of excellence. We exceed expectations, treat each other with respect, and ensure mutual trust is at the core of everything we do. If you can live these values, you’ll see your efforts recognised and your potential nurtured in an organisation that’s full of individuals who have come up through the ranks, learned new skills or taken their careers in surprising new directions.