Banqueting Supervisor (Ref: WPBS110518)

Woodcote Park, Epsom

Full time, Fixed Term

20,700 pa

Closing date

Full Job Description

If you are passionate about delivering exceptionally high service standards and have relevant experience working in a customer-facing environment, we want to hear from you regarding the role of Banqueting Supervisor at our Woodcote Park Clubhouse, where you will join our motivated team in helping to deliver memorable experiences for our members and their guests.

The Role: Joining our dedicated team at Woodcote Park, you will be responsible for supervising staff in the setup and delivery of our catering services, ensuring banqueting rooms are exceptionally well presented and all club functions go ahead successfully. You will assist the Head Waiter in meeting and greeting our members and their guests, using the correct name and title where appropriate, and will promptly take any queries or complaints they might have to the manager on duty in order that the issues are resolved quickly and proactively.

You will also be responsible for handling payments from members and guests during cash functions, and will strive to ensure the correct payment is always received and processed properly.

The Person: In order to succeed in this role you must have relevant experience working in a high quality customer service environment, and will be confident when communicating with both colleagues and customers alike. It is also desirable that you are familiar with electronic point-of-sales systems, and must be passionate about the standards of service you deliver on a daily basis, possessing an immaculate eye for detail.

The Royal Automobile Club embodies both the rich history of British motoring and the best tradition of private members’ clubs - prestigious yet always welcoming. Here at Woodcote Park, our clubhouse set in 350 acres of Surrey parkland near Epsom, we’re passionate about pioneering ever-higher standards of dining, accommodation and sporting facilities.

When you join the Club, we’ll provide you with fantastic benefits including; a free local shuttle bus service from Epsom station to Woodcote Park, Perkbox discount scheme, a very generous pension scheme, employer paid health cash plan, free meals on duty and a genuine investment in your personal development.

Most importantly, you’ll share our values. We combine a passion for our heritage with a desire to achieve new levels of excellence. We exceed expectations, treat each other with respect, and ensure mutual trust is at the core of everything we do. If you can live these values, you’ll see your efforts recognised and your potential nurtured in an organisation that’s full of individuals who have come up through the ranks, learned new skills or taken their careers in surprising new directions.