Sommelier (Ref: PMS220518)

Pall Mall, London

Full time, Permanent

28,187 pa

Closing date

Full Job Description

We are currently seeking a qualified, passionate Sommelier to join our Pall Mall team, displaying a keen passion for customer service and an exceptional knowledge of wine when conversing with our members in order to create a seamless and enjoyable dining experience.

The Role: As Sommelier you will be a part of the Sommelier's team, creating a warm and welcoming atmosphere for our members and guests with a key aim of retaining current members while attracting new ones. You will be expected to help on a station in the Great Gallery when necessary, contributing towards the development of our wine list while maintaining an excellent standard of customer service at all times.

You must have an exceptional knowledge of our wine list - which contains over 450 wines - and will regularly converse with our members, recommending wines that complement their food to facilitate a complete dining experience. When taking orders from members you must also ensure they are correctly billed and will be responsible for all monies in accordance with Clubhouse Financial Procedures, conserving operating costs wherever possible.

The Person: In order to succeed in this role you will be Basic Food Hygiene Level One certified and will have a Level 2 WSET qualification, which will be the foundation of your wine knowledge when conversing with members and their guests on a daily basis. You must also have an awareness of licensing laws, while an NVQ in beverage service is also advantageous.

This is an extremely customer-orientated role, and as such you will possess exceptional customer service and communication skills, able to develop rapport with members when recommending them specific wines from our menu. As you will be working as part of a wider Sommelier team, it is also important that you are a team player, able to work collaboratively with colleagues to create a positive, welcoming environment for all of our guests.

The Royal Automobile Club embodies both the rich history of British motoring and the best tradition of private members’ clubs - prestigious yet always welcoming. Here at our Pall Mall clubhouse in the heart of London, we’re passionate about pioneering ever-higher standards of dining, accommodation and sporting facilities.

When you join the Club, we’ll provide you with fantastic benefits including; Perkbox discount scheme, a very generous pension scheme, employer paid health cash plan, free meals on duty and a genuine investment in your personal development.

Most importantly, you’ll share our values. We combine a passion for our heritage with a desire to achieve new levels of excellence. We exceed expectations, treat each other with respect, and ensure mutual trust is at the core of everything we do. If you can live these values, you’ll see your efforts recognised and your potential nurtured in an organisation that’s full of individuals who have come up through the ranks, learned new skills or taken their careers in surprising new directions.