Turkish Bath Supervisor (Ref: PMTB120918)

Location
Pall Mall, London

Contract Type
Full time

Salary
22,730.22 pa, plus excellent benefits (40 hours pw)

Closing date
03/10/2018

Full Job Description

Are you an influential, driven and customer-focused individual looking for a highly rewarding new challenge? If so, the prestigious Royal Automobile Club is looking for a Turkish Bath Supervisor to lead the day-to-day running of the Turkish Baths, Laundry and Juice Bar facility in order to deliver excellent levels of service and memorable wellbeing experiences for members and their guests.

The role:

In this hands on role, you will ensure the team delivers an efficient member service and a welcoming experience for all members and guests. You will also respond to members’ queries and feedback relating to the Turkish Bath area and changing rooms and, if possible, resolve the matter before reporting it to the Sports and Fitness Manager.

You will also ensure all procedures controlling payments, entry control and tills are performed correctly, plus oversee the training and performance management of the team to make sure each team member is motivated and engaged. Producing rotas, authorising staff holidays requests, and conducting regular meetings with the team to ensure they are kept informed of performance, important events and promotions are also vital duties.

The person:

A strong, calm and confident leader, you will have previous experience working within a hospitality environment and have received comprehensive customer service training. Excellent communication skills, verbal and written, are vital, as are strong interpersonal skills and an approachable and flexible approach to your work. Housekeeping experience in a busy leisure or hospitality environment is also desirable.

The Royal Automobile Club embodies both the rich history of British motoring and the best tradition of private members’ clubs - prestigious yet always welcoming. Here at our Pall Mall clubhouse in the heart of London, we’re passionate about pioneering ever higher standards of dining, accommodation and sporting facilities.

When you join the Club, we’ll provide you with fantastic benefits including; Perkbox discount scheme, a very generous pension scheme, employer paid health cash plan, free meals on duty and a genuine investment in your personal development.

Most importantly, you’ll share our values. We combine a passion for our heritage with a desire to achieve new levels of excellence. We exceed expectations, treat each other with respect, and ensure mutual trust is at the core of everything we do. If you can live these values, you’ll see your efforts recognised and your potential nurtured in an organisation that’s full of individuals who have come up through the ranks, learned new skills or taken their careers in surprising new directions.