Front Office Manager (Ref: PMFOM150419)

Pall Mall, London

Permanent, Full time

36,116.33 per annum + excellent company benefits

Closing date

Full Job Description

We are looking for a welcoming and enthusiastic Front Office Manager to join our Pall Mall clubhouse.

Role Responsibilities include:

  • Hold financial responsibility for the House departments, ensuring that expenses are always controlled in line with budget targets
  • Analyse monthly Profit and Loss Accounts with Reception Manager and devise action plan to gain any lost ground on rooms revenue, ADR and occupancy
  • Oversee creation of yearly budget for Rooms, Club Shop and Business Centre
  • Attend revenue meetings and collaborate with S&M Manager and Reception Manager to grow the business year on year utilising promotional sales incentives
  • Develop and maintain high employee morale
  • Oversee training programs of newly hired staff and develop existing staff skills
  • Line manage a team to deliver excellent service


Our ideal candidate:

  • Previous experience working in a similar luxurious establishment
  • Strong business, commercial and financial acumen
  • Demonstrable experience in managing people
  • Flexible
  • H&S knowledge
  • Excellent communication skills


Benefits include:

  • Free meals on duty
  • Perkbox discount scheme
  • European RAC cover
  • Interest free season ticket loan
  • Staff uniform
  • Generous pension
  • Employer paid health cash plan
  • Staff fund


The Royal Automobile Club embodies both the rich history of British motoring and the best tradition of private members’ clubs - prestigious yet always welcoming. Here at Pall Mall in the heart of the London we’re passionate about pioneering ever-higher standards of dining, accommodation and sporting facilities.


Most importantly, you’ll share our values. We combine a passion for our heritage with a desire to achieve new levels of excellence. We exceed expectations, treat each other with respect, and ensure mutual trust is at the core of everything we do. If you can live these values, you’ll see your efforts recognised and your potential nurtured in an organisation that’s full of individuals who have come up through the ranks, learned new skills or taken their careers in surprising new directions.