Sports Receptionist

Pall Mall, London

Location
Pall Mall, London
Contract Type
Full time - Permanent
Hours / Work patterns
40 hours, 5 days per week
Salary
£22,568
Closing date
28 February 2022

Main Accountabilities:

Department Budget

  • Ensure all bookings and administration procedures are carried out in accordance with the standard operating manual providing a smooth and professional service at all times.

Service Delivery/Operations

  • Deliver friendly, efficient customer service and to create a warm and welcoming atmosphere for all members and guests, with the key aim of retaining our members and attracting new ones
  • Keep up to date with Sports and wellness services, current promotions and new products to enable you to serve and recommend to members and guests
  • Prepare the reception area to set standards at all times
  • Engage in polite professional conversations with members and guests, using the members name and title as appropriate at every opportunity
  • Seek opportunities to deliver above and beyond, and promote other areas and services within the club

Service Quality

  • Contribute ideas you may have, for example, promotional ideas and suggestions for service improvements in order to improve the efficiency of the department and enhance the member and guest experience
  • Receive comments, compliments and complaints from members and ensure that these are passed onto the appropriate manager

Health and Safety/Compliance

  • Ensure compliance with the rules of the Clubhouses Health & Safety policy
  • Attend statutory training and comply with health safety and fire procedures at all times
Location
Pall Mall, London
Contract Type
Full time - Permanent
Hours / Work patterns
40 hours, 5 days per week
Salary
£22,568
Closing date
28 February 2022