Room Attendant

Woodcote Park, Epsom

Location
Woodcote Park, Epsom
Contract Type
Part Time - Permanent
Closing date
1 June 2022

Location (Woodcote Park)

Role Level 1

Role Purpose Statement:

To ensure all allocated bedrooms are clean and maintained to the standard set, all maintenance issues are reported promptly.

To maintain the highest level of tidiness and cleanliness in all the entire club’s public areas, offices, staff accommodation, greenkeepers hut and other areas as required at all times.

Main working hours for rooms is 7:30 – 16:00 pm 40 hours a week Monday – Sunday on rota basis

General Working hours for entire department an 8-hour shifts – 7:00 am –20:00pm on a rota basis

 

Main Accountabilities:

Arrive for duty in accordance with the roster and standards of appearance.

 

To ensure that standard of linen is maintained, returning any damaged items to the linen room for processing.

 

Ensure that equipment is kept clean and tidy at all times and to secure equipment in the lockers provided at the end of each shift.

 

Report any lost property to the Housekeeper immediately.

 

Ensure Clubhouse rules and bye-laws are adhered to at all times, e.g., dress regulation, mobile phone usage, etc.

 

Department Budget

To keep wastage to a minimal by using equipment provided as instructed.

Service Delivery/Operations

To follow and implement the Sops set to achieve a consistent and productive service

To report all room defects promptly

To communicate and work towards the business objectives set by management

To attend quality training courses in a systematic and professional way.

Service Quality

Members’ requests are dealt with promptly and courteously. If unable to do so refer the member to the Floor Housekeeper.

Demonstrate and maintain high levels of customer service.

To ensure the overall presentation and attention to detail is maintained at a five standard star lever at all times

To recognise repeat and VIP member’s needs and make sure they are met upon arrival.

 

Health and Safety/Compliance

To comply to theclub’s fire, health and safety policies and attend all relevant training in safety matters

To be responsible for members, colleagues and own safety at all times reporting any hazards immediately

Key Data:

Members Satisfaction

 

 

 

 

Person Specification

 

Qualifications & Training

(Measured through XXX)

Essential

Desirable

 

Room Attendant Experience

Cosh training

Knowledge

(Measured through XXX)

Essential

Desirable

 

Basic English

Customer services

Skills and Abilities

(Measured through XXX)

Essential

Desirable

Work within a team

 

To use own initiative

 

Personal Qualities

(Measured through XXX)

Essential

Desirable

Basic English speaking and writing

 

 

Values

Core Behaviours

Leadership Behaviours

Heritage

Excellence

Accountability

Respect

Trust

Focused

Passionate

Team Player

Integrity

Responsible

Listens

Empowers

Demonstrates

Inspires

Fair

 

Location
Woodcote Park, Epsom
Contract Type
Part Time - Permanent
Closing date
1 June 2022