Room Attendant
Woodcote Park, Epsom
Location (Woodcote Park)
Role Level 1
Role Purpose Statement:
To ensure all allocated bedrooms are clean and maintained to the standard set, all maintenance issues are reported promptly.
To maintain the highest level of tidiness and cleanliness in all the entire club’s public areas, offices, staff accommodation, greenkeepers hut and other areas as required at all times.
Main working hours for rooms is 7:30 – 16:00 pm 40 hours a week Monday – Sunday on rota basis
General Working hours for entire department an 8-hour shifts – 7:00 am –20:00pm on a rota basis
Main Accountabilities:
Arrive for duty in accordance with the roster and standards of appearance.
To ensure that standard of linen is maintained, returning any damaged items to the linen room for processing.
Ensure that equipment is kept clean and tidy at all times and to secure equipment in the lockers provided at the end of each shift.
Report any lost property to the Housekeeper immediately.
Ensure Clubhouse rules and bye-laws are adhered to at all times, e.g., dress regulation, mobile phone usage, etc.
Department Budget
To keep wastage to a minimal by using equipment provided as instructed.
Service Delivery/Operations
To follow and implement the Sops set to achieve a consistent and productive service
To report all room defects promptly
To communicate and work towards the business objectives set by management
To attend quality training courses in a systematic and professional way.
Service Quality
Members’ requests are dealt with promptly and courteously. If unable to do so refer the member to the Floor Housekeeper.
Demonstrate and maintain high levels of customer service.
To ensure the overall presentation and attention to detail is maintained at a five standard star lever at all times
To recognise repeat and VIP member’s needs and make sure they are met upon arrival.
Health and Safety/Compliance
To comply to theclub’s fire, health and safety policies and attend all relevant training in safety matters
To be responsible for members, colleagues and own safety at all times reporting any hazards immediately
Key Data:
Members Satisfaction
Person Specification
Qualifications & Training
(Measured through XXX)
Essential
Desirable
Room Attendant Experience
Cosh training
Knowledge
(Measured through XXX)
Essential
Desirable
Basic English
Customer services
Skills and Abilities
(Measured through XXX)
Essential
Desirable
Work within a team
To use own initiative
Personal Qualities
(Measured through XXX)
Essential
Desirable
Basic English speaking and writing
Values
Core Behaviours
Leadership Behaviours
Heritage
Excellence
Accountability
Respect
Trust
Focused
Passionate
Team Player
Integrity
Responsible
Listens
Empowers
Demonstrates
Inspires
Fair