Sports Receptionist

Pall Mall, London

Location
Pall Mall, London
Contract Type
Full time - Permanent
Hours / Work patterns
40 hours, 5 days per week
Salary
£22,984
Closing date
20 May 2022

The Royal Automobile Club are currently seeking a Sports Receptionist to join the team looking after the Sports and Wellbeing facility in our Pall Mall clubhouse. In this role you will ensure the efficient operation of the sports and wellness reception desk, whilst providing the highest standard of service to members and their guests.

Main Accountabilities

Department Budget

  • Ensure all bookings and administration procedures are carried out in accordance with the standard operating manual providing a smooth and professional service at all times.

Service Delivery/ Operations

  • Deliver friendly, efficient customer service and to create a warm and welcoming atmosphere for all members and guests, with the key aim of retaining our members and attracting new ones
  • Keep up to date with Sports and wellness services, current promotions and new products to enable you to serve and recommend to members and guests
  • Prepare the reception area to set standards at all times
  • Engage in polite professional conversations with members and guests, using the members name and title as appropriate at every opportunity
  • Seek opportunities to deliver above and beyond, and promote other areas and services within the club

Service Quality

  • Contribute ideas you may have, for example, promotional ideas and suggestions for service improvements in order to improve the efficiency of the department and enhance the member and guest experience
  • Receive comments, compliments and complaints from members and ensure that these are passed onto the appropriate manager

Health and Safety/ Compliance

  • Ensure compliance with the rules of the Clubhouses Health & Safety policy
  • Attend statutory training and comply with health safety and fire procedures at all times

Who We Are Looking For

  • Proven and demonstrable excellent customer service experience
  • Be approachable and confident
  • Have experience of going over and above your day job
  • Have good communication skills

Benefits Include

  • Free meals on duty
  • Perkbox discount scheme
  • European RAC cover
  • Interest free season ticket loan
  • Staff uniform
  • Generous pension
  • Employer paid health cash plan
  • Staff fund

Who We Are

The Royal Automobile Club embodies both the rich history of British motoring and the best tradition of private members’ clubs - prestigious yet always welcoming. Here at Pall Mall in the heart of the London we’re passionate about pioneering ever-higher standards of dining, accommodation and sporting facilities.

Most importantly, you’ll share our values. We combine a passion for our heritage with a desire to achieve new levels of excellence. We exceed expectations, treat each other with respect, and ensure mutual trust is at the core of everything we do. If you can live these values, you’ll see your efforts recognised and your potential nurtured in an organisation that’s full of individuals who have come up through the ranks, learned new skills or taken their careers in surprising new directions.

Location
Pall Mall, London
Contract Type
Full time - Permanent
Hours / Work patterns
40 hours, 5 days per week
Salary
£22,984
Closing date
20 May 2022