Recreation Supervisor

Woodcote Park, Epsom

Location
Woodcote Park, Epsom
Contract Type
Full time - Permanent
Hours / Work patterns
40 hours per week, 5 days
Salary
£23,504
Closing date
27 May 2022

We are looking for a Recreation Supervisor to take personal responsibility for all standards of service across the Walled Garden with particular attention to; the wet side leisure aspect of the facility, service operation including cleanliness and hygiene, member journey including bookings and payment and the day to day control of recreational activities and staff. To support and deliver initiatives from the Walled Garden Manager, leading on allocated areas of development within the site. To provide clear communication to staff and members on operational matters.

You will lead our team of 3 permanent staff and wonderful team of casual staff.

Main Accountabilities

Service Quality                                                                                                                        

  • Ensure Member journey and experience, are of the highest quality, consistently meeting the standards and expectations of Royal Automobile Club Members
  • Maintain the Walled Garden facilities to the highest standard, ensuring that all items of maintenance and housekeeping are reported and followed through 
  • Receive and escalate where necessary member queries, feedback and complaints and where possible resolve the matter, before reporting them to the Walled Garden Manager
  • Ensure frequent and relevant communications are undertaken between all areas of Walled Garden staff
  • Attend frequent managerial meetings relating to all aspects of the Walled Garden facility
  • Where appropriate, take on managerial responsibilities in the absence of other Walled Garden Management

Service Delivery/ Operations

  • Lead the recreational team to ensure high quality consistent standards are maintained in service, feel and experience, in line with Leading Quality Assurance benchmarking targets
  • Ensure that poolside safety is of the highest priority and staff supervision is kept constant throughout operation
  • Attend and participate in Club events which complement the position, support the Walled Garden Manager within this area
  • To be an active member of the poolside lifeguarding rota where applicable
  • Take control of relevant stock item procurement and inventory (Cleaning, equipment etc.)
  • To aid in the operation of the café POS and related areas within the Walled Garden Facility, ensuring the consistency of customer service remains
  • To work closely with Walled Garden management to ensure that the site programme and sessions are appropriately manned and evolve with the development of the facility
  • Facilitate and drive member sales for Woodcote Juniors and full memberships.
  • Work in line with other Senior Staff at the Walled Garden to ensure all aspects of operation are covered as a Duty Supervisor

Resource Planning/ People Management

  • Support the Walled Garden Manager in recruiting and training the Walled Garden team to ensure that standards and objectives are met
  • Ensure effective communication and that all team members are kept informed of important events, promotions and member matters
  • Manage and support the WG staff to carry out the tasks and activities in line with Club standards, organising a rota relative to these needs
  • Ensure adequate staff cover is always maintained for the operation of the team within the walled garden
  • Carry out reasonable requests that relate to all aspects of the Walled Garden Facility operation
  • Carry out annual appraisals of direct reports, and provide support if required
  • Supporting Disciplinary & Grievance investigations, managing absences and performance

Health and Safety/Compliance

  • Ensure compliance with the rules of the Clubhouses Health and Safety Policy, with special focus on Pool Safety
  • Buy-in to a positive health and safety culture, leading on information sharing and practical application
  • Lead on training and record keeping for the recreation team
  • Become a Health and Safety Champion for the department
  • Ensure all safeguarding measures are being taken to protect members and staff alike
  • Monitor Walled Garden policies and procedures, ensuring they are being adhered to
  • Monitor departmental security and liaise escalate relevant security matters
  • Ensure the operation is always fully compliant with the Club’s Normal Operating Procedure, and Standards are being met
Location
Woodcote Park, Epsom
Contract Type
Full time - Permanent
Hours / Work patterns
40 hours per week, 5 days
Salary
£23,504
Closing date
27 May 2022