Turkish Baths Supervisor

Pall Mall, London

Location
Pall Mall, London
Contract Type
Full time - Permanent
Hours / Work patterns
40
Salary
£25,017
Closing date
26 August 2022

The Royal Automobile Club are looking for a Turkish Baths Supervisor for their Pall Mall clubhouse to oversee the day to day running of the Turkish Baths, Laundry, changing rooms and Juice Bar facility in order to deliver excellent levels of service and memorable wellbeing experiences for members and their guests.

Main Accountabilities

Department Budget

  • Ensure that all procedures controlling payments, entry control and tills are performed correctly by all staff

Service Delivery/ Operations

  • Ensure the team deliver friendly, efficient member service and create a warm and welcoming experience for all members and guests, with the key aim of retaining members and attracting new ones
  • Receive and respond to members queries and feedback relating to the Turkish Bath area/changing rooms and where possible resolve the matter before reporting it to the sports & fitness manager
  • Monitor the cleanliness of the Turkish Baths and implement cleaning procedures to ensure that a high standard of presentation is maintained at all times
  • Ensure weekly orders are placed via the procurement systems and all Invoices passed onto the sports & fitness manager

Resource Planning/ People Management

  • Recruit, train and performance manage the team to ensure that each team member is motivated, engaged and fulfilling their potential
  • Plan and produce rotas so as to ensure that the right levels of service are maintained
  • Authorise staff holidays request and report absence using the Forth Hospitality system
  • Conduct regular meetings with the team to ensure they are kept informed of important events, promotions and department/company performance                   

Health and Safety/ Compliance

  • Ensure compliance with the rules of the Clubhouses Health and Safety Policy, including food safety policies
  • Monitor departmental security and liaise with the security manager on relevant security matters

Key Data

Headcount: 10

Location
Pall Mall, London
Contract Type
Full time - Permanent
Hours / Work patterns
40
Salary
£25,017
Closing date
26 August 2022