Banqueting Head Waiter

Woodcote Park, Epsom

Location
Woodcote Park, Epsom
Contract Type
Full time - Permanent
Hours / Work patterns
40
Salary
£28,335
Closing date
31 August 2022

Main Accountabilities

Service Delivery/ Operations

  • Prepare the banqueting rooms to set standards prior to service, ensuring all mise en place is fully prepared, carrying out daily schedules and organising banqueting casuals as required
  • Meet & greet organisers in polite professional manner, using name and title as appropriate at every opportunity
  • Seek opportunities to deliver above and beyond, and promote other areas and services within the Club

Service Quality

  • Deliver friendly, efficient customer service and to create a warm and welcoming atmosphere for all members and guests, anticipating their needs, so as to leave them with a positive experience
  • Ensure you understand menu and wines being served and you are up to date with your knowledge about audio visual operation.
  • Receive comments, complements and complaints from members and ensure that these are passed to the manager on duty to action

Team Work

  • Ensure that you respect and support your fellow work colleagues and work collaboratively with other departments to good levels of team work and collaboration

Cost Control

  • Ensure that all billing is correct and posted through the EPOS system accurately
  • Maintain right level of casual staff and ensure correct signing in and out
  • Handle payments from members/guests during cash functions, ensuring that the correct itemised bill is presented and payment is received and processed according to departmental standards

Health and Safety/ Compliance

  • Comply with all club policies and procedures
  • Attend statutory training and comply with health safety and fire procedures at all times

Key Data

Total no of Banqueting covers: 50,055

Location
Woodcote Park, Epsom
Contract Type
Full time - Permanent
Hours / Work patterns
40
Salary
£28,335
Closing date
31 August 2022