IT Applications Manager

IT Applications Manager £58,599.91

The Royal Automobile Club is an exclusive world-class private members club, with 2 stunning clubhouses in London and Epsom. Providing a first-class service offering accommodation, dining, sports and leisure facilities for the enjoyment of our members and guests.

Benefits of working at the Royal Automobile Club:

• Free meals on duty
• Paid birthday day off 
• Free onsite parking
• Free shuttle bus from Epsom station
• Perkbox discount scheme
• European RAC cover
• Interest-free season ticket loan
• Generous pension
• Employer-paid health cash plan
• 24/7 Employee Assistance Programme
• 40-hour week with paid overtime
• Staff parties

Our exclusive clubhouse in Woodcote Park, Epsom is looking for an IT Applications Manager to join our well established team.

The role is office based, predominantly in our Epsom clubhouse, though travel to our Pall Mall office in London will be required as work/projects dictate.

Purpose of the role:

As IT Applications Manager, you will contribute, as a member of the IT Management Team, to developing the Club’s IT strategy and to the attainment of that strategy.

To develop and execute an integrated applications and data architecture aligned to support the Club’s strategic and operational objectives.

• Develop and maintain a sound and integrated enterprise architecture.
• Deliver an integrated applications landscape aligned to work processes and information flows to support the Club’s strategic goals.
• Ensure that systems provide protection of the Club’s data to comply with the respective standards and legislation, including GDPR and PCI DSS compliance.
• Develop the Club’s website and other applications in conjunction with the appropriate internal stakeholders.
• Develop, analyse and report on systems and user needs.
• Provide user support in the use of Applications including training ‘Super-users’ as the first line support for end users.
• Ensure the integrity, availability and confidentiality of the Club’s IT systems.
• Assist in the development of the Club’s communication capabilities to understand and respond to members’ needs.
• Assist in management of the Club’s IT application vendors and contracts to ensure an integrated data and applications landscape and that vendors achieve agreed service levels. Suppliers include:
• Front Office Applications: PMS, POS, Membership, Activities, CRM,
• Back Office Applications: Finance, HR, Procurement, Business Intelligence, H&S,
• Digital Strategy: website, mobile app, digital services.
• Effectively manage and support the IT Applications team, ensuring that training needs are met and that performance is managed and reviewed.
• Assist the IT Infrastructure team when necessary.

Essentials:

• Demonstrable record of implementing IT strategies.
• Extensive knowledge of IT systems, concepts and methodologies.
• Experience working within the Software Development Lifecycle.
• Operational or in depth understanding of the hospitality environment.
• Data and applications architecture.
• Building websites and apps for mobile platforms.
• Knowledge and experience of managing on premise and cloud infrastructure.
• Project and change management.
• Budget management.
• Experience working with GDPR/Data compliance regulations.
• Experience managing PCI-DSS compliance.

Minimum experience required:

• IT Degree or equivalent, relevant experience.
• Extensive knowledge and experience of managing relevant IT systems/applications, concepts and methodologies.
• Strong and demonstrable IT project management/delivery.
• Working within GDPR/ICO compliant environment.
• Managing PCI-DSS compliance.
• Managing a team supporting both 3rd party/SAAS and custom, in-house systems.

What to expect:

• All applications will be reviewed
• Immediate interview dates available
• Closing date 15 May 2024
• The full job description is available upon request ahead of an interview