Assistant Front Office Manager

Assistant Front Office Manager £39,900

The Royal Automobile Club is an exclusive world-class private members club, with 2 stunning clubhouses in London and Epsom. Providing a first-class service offering accommodation, dining, sports and leisure facilities for the enjoyment of our members and guests.

Working 5 days/shift per week over 7 days including weekends.

Benefits of working at the Royal Automobile Club:

• Annual staff bonus
• Free meals on duty
• Paid birthday day off
• Generous pension
• Christmas off in Pall Mall
• Perkbox discount scheme
• European RAC cover
• Interest-free season ticket loan
• Employer-paid health cash plan
• 24/7 Employee Assistance Programme
• Staff parties

Purpose of the role:

We have an exciting opportunity for an experienced Assistant Front Office Manager to join our dynamic team based at our Pall Mall clubhouse in the heart of London.  You will maintain the successful day-to-day running of the operations of the Reception, Concierge, Day Duty Manager, Nights and Simms Centre. Prioritise member and guest satisfaction, with a particular focus on creating a strong sense of arrival and assist the Front Office Manager and deputise on their behalf during their absence.

Responsibilities:

• Assist the Front Office Manager in overseeing daily front desk operations, ensuring smooth check-in and check-out processes
• Lead and mentor the front desk team, promoting a positive and collaborative working environment
• Ensure high standard of service are consistently delivered, handling member inquiries, complaints, and special requests with professionalism
• Monitor and manage room reservations, allocations and amenities
• Collaborate with other departments to ensure a seamless member experience

About you:

• Minimum 2-3 years of experience in a luxury 4-5 star environment at front office supervisory or assistant management role
• Experience in Opera systems is preferable
• Ability to work effectively under pressure
• Team player

Club Values: HEARTS

Heritage - Our rich motoring, social, sporting and architectural heritage runs through the fabric and the nature of the Club
Excellence - Excellence is not an achievement; it is something we strive for every day.
Accountability - Taking ownership of our work, meeting our own high standards, honouring our commitments and acting with professionalism.
Respect - Showing consideration and understanding to our members and colleagues.
Trust – Acting with fairness, honesty and integrity.
Sustainability – Actively contribute to reducing our environmental impact, improving our operational efficiency and continuing to build our reputation.

Please visit our website for more information about our Club Vision and Values.

What to expect:

• All applications will be reviewed
• Immediate interview dates available
• Closing date 31st October 2024
• The full job description is available upon request ahead of an interview.