Senior IT Support Engineer
Woodcote Park, Epsom
Senior IT Support Engineer £34,000
The Royal Automobile Club is an exclusive world-class private members club, with 2 stunning clubhouses in London and Epsom. Providing a first-class service offering accommodation, dining, sports and leisure facilities for the enjoyment of our members and guests.
Benefits of working at the Royal Automobile Club:
- Free meals on duty
- Paid birthday day off
- Free onsite parking
- Free shuttle bus from Epsom station
- Perkbox discount scheme
- European RAC cover
- Interest-free season ticket loan
- Generous pension
- Employer-paid health cash plan
- 24/7 Employee Assistance Programme
- 40-hour week with paid overtime
- Staff parties
Our exclusive clubhouse in Woodcote Park, Epsom is looking for a Senior IT Support Engineer to join our well established team.
The role is office based 4 days per week in our Epsom clubhouse with 1 day in Pall Mall, London.
Purpose of the role:
As Senior IT Support Engineer you will contribute, as a senior member of the IT Team, to developing the Club’s IT strategy and developing the IT Infrastructure and Support team.
- To manage the Club’s IT Infrastructure, operations and support including the associated vendors. In cooperation with the IT Applications Manager and other Senior Engineers, to deliver a resilient and secure IT service to support both staff and members.
- Support the day to day provision of the helpdesk service to support Club staff and members and IT providers used by the club.
- Support the technology and systems used by the Club.
- Support IT projects with the installation of software, hardware and associated peripheral device drivers.
- Aid in the production and upkeep of all technical documentation in line with company standards.
- Assist the Application team were considered necessary.
Experience needed:
- Experience and knowledge of firewalls an advantage.
- An understanding of networking and the ability to change VLANs on network switches.
- Knowledge of remote administration /connectivity methods.
- Knowledge of Microsoft based environments both on-Cloud and on site (Microsoft Active Directory, Azure, Exchange).
- Knowledge of Local Area Networks (HP ProCurve) and Wi-Fi networks.
- Knowledge of IP telephony solutions (ideally Mitel 3300).
- Knowledge of communications tools and applications such as MS Teams.
- Knowledge of collaboration tools SharePoint/Teams.
About you:
- Demonstrable enthusiasm for technology.
- Able to follow instructions and documented procedures.
- Good written communication and telephonic skills.
- An ability to multitask and prioritise work from the service desk.
Club Values: HEARTS
Heritage - Our rich motoring, social, sporting and architectural heritage runs through the fabric and the nature of the Club
Excellence - Excellence is not an achievement; it is something we strive for every day.
Accountability - Taking ownership of our work, meeting our own high standards, honouring our commitments and acting with professionalism.
Respect - Showing consideration and understanding to our members and colleagues.
Trust – Acting with fairness, honesty and integrity.
Sustainability – Actively contribute to reducing our environmental impact, improving our operational efficiency and continuing to build our reputation.
Please visit our website for more information about our Club Vision and Values.
What to expect:
- All applications will be reviewed
- Immediate interview dates available
- Closing date 31 October 2024
- The full job description is available upon request ahead of an interview
Our exclusive clubhouse in Woodcote Park, Epsom is looking for a Senior IT Support Engineer to join our well established team. As Senior IT Support Engineer you will contribute, as a senior member of the IT Team, to developing the Club’s IT strategy and developing the IT Infrastructure and Support team