Head Waiter

A unique and exciting opportunity for an experienced Head Waiter to join the Royal Automobile Club in our Banqueting team. This is a fast paced position where you will be managing events attended by thousands of members and their guests and leading your team. 

Service Delivery/ Operations

• Prepare the banqueting rooms to set standards prior to service, ensuring all mise en place is fully prepared, carrying out daily schedules and organising banqueting casuals as required. 
• Meet & greet organisers in polite professional manner, using name and title as appropriate at every opportunity 
• Seek opportunities to delver above and beyond, and promote other areas and services within the club

Service Quality

• Deliver friendly, efficient customer service and to create a warm and welcoming atmosphere for all members and guests, anticipating their needs, so as to leave them with a positive experience
• Ensure you understand menu and wines being served and you are up to date with your knowledge about Audio visual operation.
• Receive comments, complements and complaints from members and ensure that these are passed to the manager on duty to action

Team Work

• Ensure that you respect and support your fellow work colleagues and work collaboratively with other departments to good levels of team work and collaboration

Cost Control

• Ensure that all billing is correct and posted through the EPOS system accurately
• Maintain right level of casual staff and ensure correct signing in and out 
• Handle payments from members/guests during cash functions, ensuring that the correct itemised bill is presented and payment is received and processed according to departmental standards 

Health and Safety/Compliance

• Comply with all club policies and procedures
• Attend statutory training and comply with health safety and fire procedures at all times

Benefits include

• Free meals on duty
• Paid birthday day off 
• Free shuttle bus from Epsom station
• Perkbox discount scheme
• European RAC cover
• Interest free season ticket loan
• Staff uniform
• Generous pension
• Employer paid health cash plan
• Staff fund