Head Waiter

Woodcote Park, Epsom

Location
Woodcote Park, Epsom
Contract Type
Full time - Permanent
Hours / Work patterns
40
Salary
£28,335
Closing date
27 July 2022

A unique and exciting opportunity for an experienced Head Waiter to join the Royal Automobile Club in our Banqueting team. This is a fast paced position where you will be managing events attended by thousands of members and their guests and leading your team. 

Service Delivery/ Operations

  • Prepare the banqueting rooms to set standards prior to service, ensuring all mise en place is fully prepared, carrying out daily schedules and organising banqueting casuals as required. 
  • Meet & greet organisers in polite professional manner, using name and title as appropriate at every opportunity 
  • Seek opportunities to delver above and beyond, and promote other areas and services within the club

Service Quality

  • Deliver friendly, efficient customer service and to create a warm and welcoming atmosphere for all members and guests, anticipating their needs, so as to leave them with a positive experience
  • Ensure you understand menu and wines being served and you are up to date with your knowledge about Audio visual operation.
  • Receive comments, complements and complaints from members and ensure that these are passed to the manager on duty to action

Team Work

  • Ensure that you respect and support your fellow work colleagues and work collaboratively with other departments to good levels of team work and collaboration

Cost Control

  • Ensure that all billing is correct and posted through the EPOS system accurately
  • Maintain right level of casual staff and ensure correct signing in and out 
  • Handle payments from members/guests during cash functions, ensuring that the correct itemised bill is presented and payment is received and processed according to departmental standards 

Health and Safety/Compliance

  • Comply with all club policies and procedures
  • Attend statutory training and comply with health safety and fire procedures at all times

Benefits include

  • Free meals on duty
  • Paid birthday day off 
  • Free shuttle bus from Epsom station
  • Perkbox discount scheme
  • European RAC cover
  • Interest free season ticket loan
  • Staff uniform
  • Generous pension
  • Employer paid health cash plan
  • Staff fund
Location
Woodcote Park, Epsom
Contract Type
Full time - Permanent
Hours / Work patterns
40
Salary
£28,335
Closing date
27 July 2022