Head Waiter
Woodcote Park, Epsom
Location
Woodcote Park, Epsom
Contract Type
Full time - Permanent
Hours / Work patterns
40
Salary
£28,335
Closing date
27 July 2022
A unique and exciting opportunity for an experienced Head Waiter to join the Royal Automobile Club in our Banqueting team. This is a fast paced position where you will be managing events attended by thousands of members and their guests and leading your team.
Service Delivery/ Operations
- Prepare the banqueting rooms to set standards prior to service, ensuring all mise en place is fully prepared, carrying out daily schedules and organising banqueting casuals as required.
- Meet & greet organisers in polite professional manner, using name and title as appropriate at every opportunity
- Seek opportunities to delver above and beyond, and promote other areas and services within the club
Service Quality
- Deliver friendly, efficient customer service and to create a warm and welcoming atmosphere for all members and guests, anticipating their needs, so as to leave them with a positive experience
- Ensure you understand menu and wines being served and you are up to date with your knowledge about Audio visual operation.
- Receive comments, complements and complaints from members and ensure that these are passed to the manager on duty to action
Team Work
- Ensure that you respect and support your fellow work colleagues and work collaboratively with other departments to good levels of team work and collaboration
Cost Control
- Ensure that all billing is correct and posted through the EPOS system accurately
- Maintain right level of casual staff and ensure correct signing in and out
- Handle payments from members/guests during cash functions, ensuring that the correct itemised bill is presented and payment is received and processed according to departmental standards
Health and Safety/Compliance
- Comply with all club policies and procedures
- Attend statutory training and comply with health safety and fire procedures at all times
Benefits include
- Free meals on duty
- Paid birthday day off
- Free shuttle bus from Epsom station
- Perkbox discount scheme
- European RAC cover
- Interest free season ticket loan
- Staff uniform
- Generous pension
- Employer paid health cash plan
- Staff fund
Location
Woodcote Park, Epsom
Contract Type
Full time - Permanent
Hours / Work patterns
40
Salary
£28,335
Closing date
27 July 2022