Banqueting Floor Manager
Pall Mall, London
We are currently looking for a Banqueting Floor Manager to join the team in our stunning and palatial Pall Mall clubhouse. Offering a luxurious environment Pall Mall is home to a variety of events including conferences, committee events, private parties and weddings. We average over 40,000 covers a year in banqueting alone.
As a Banqueting Floor Manager you will deliver a consistent and professional conference or banqueting experience that is memorable and leaves members and their guests feeling highly satisfied.
Role Responsibilities include:
Prepare the banqueting rooms to set standards prior to service, ensuring all mise en place is fully prepared
Carry out daily schedules and organising banqueting casuals as required
Meet & greet organisers in polite professional manner, using name and title as appropriate at every opportunity
Seek opportunities to deliver above and beyond, and promote other areas and services within the club
Deliver friendly, efficient customer service and to create a warm and welcoming atmosphere for all members and guests, anticipating their needs, so as to leave them with a positive experience
Ensure you understand menu and wines being served and you are up to date with your knowledge about Audio visual operation.
Handle payments from members/guests during cash functions, ensuring that the correct itemised bill is presented and payment is received and processed according to departmental standards
Our ideal candidate:
Previous experience in a similar environment working to tight deadlines
Demonstrable experience of managing casual staff and organising schedules
Strong desire to deliver exceptional customer service at all times
Basic food hygiene certificate
NVQ or equivalent in Food Service or Customer Service desirable
Good interpersonal skills
Highly presentable with good communication skills
Free meals on duty
Perkbox discount scheme
European RAC cover
Interest free season ticket loan
Employer paid health cash plan
Who we are:
The Royal Automobile Club embodies both the rich history of British motoring and the best tradition of private members’ clubs - prestigious yet always welcoming. Here at Woodcote Park in the heart of the Surrey countryside we’re passionate about pioneering ever-higher standards of dining, accommodation and sporting facilities.
Most importantly, you’ll share our values. We combine a passion for our heritage with a desire to achieve new levels of excellence. We exceed expectations, treat each other with respect, and ensure mutual trust is at the core of everything we do. If you can live these values, you’ll see your efforts recognised and your potential nurtured in an organisation that’s full of individuals who have come up through the ranks, learned new skills or taken their careers in surprising new directions.
*Due to the fast-moving pace of the hospitality industry and the urgency of this role we reserve the right to screen and interview applications on an ongoing basis and close the role early if we have successfully appointed a candidate*.