Sports and Fitness Manager, Maternity Cover

Woodcote Park, Epsom

Location
Woodcote Park, Epsom
Contract Type
Part Time - Fixed Term
Hours / Work patterns
32
Closing date
1 July 2022

Our clubhouse in the beautiful landscape of Epsom, Surrey is looking for a Sports and Fitness Manager as maternity cover to join our fantastic sports team. The succesful candidate will oversee the daily operation of the Sports and Fitness facilities in order to deliver excellent levels of service and memorable sports experiences. Directly manage the Cedars Sports Area Front of House Departments which includes Sports Reception, Gym, Studio, swimming pool and changing rooms. In addition, oversee the swimming school contractor and a 3rd party cleaning contractor.

Main Accountabilities

Department Budget

  • Support the Sports and Wellbeing Manager to prepare budgetary plans for the department
  • Monitor the departmental costs on a weekly and monthly basis
  • Contribute ideas for promotions and seek opportunities to enhance sales, attend all Revenue meetings
  • Maintain adequate sports supplies, ordering replacements where necessary in good time to ensure service standards are maintained
  • Ensure accurate stock counts and disciplined stock control

Service Delivery/ Operations

  • Assist the Sports and Wellbeing Manager to manage, promote and market the services available within Sports Operations
  • Ensure that the booking management and point of sale systems are monitored and controlled in order to provide smooth and consistent service, both front and back office
  • Ensure the services are delivered to a high standard, in line with the Standards of Operations procedures, aiming to delight our members
  • Oversee the Contract relationship and be the contact between the 3rd party cleaning company and the Cedars Sports – ensuring well presented, clean and hygienic facilities

Resource Planning/ People Management

  • Support the Sports and Wellbeing Manager in recruiting and training the sports and fitness team to ensure that standards and objectives are met
  • Ensure effective communication and that all team members are kept informed of important events, promotions and member matters
  • Manage the operational rotas for Front of House and the fitness teams
  • Carry out annual appraisals of direct reports, and provide support if required
  • Supporting Disciplinary & Grievance investigations, managing absences and performance

Service Quality

  • Receive and respond to member queries, feedback and complaints and where possible resolve the matter, before reporting them to the Sports and Wellbeing Manager where appropriate
  • Maintain the Sports Area to the highest standard, ensuring that all items of maintenance and housekeeping are reported and followed through
  • Demonstrate an attention to detail that befits a high-quality service
  • Ensure accuracy in all aspects of charging, access control and stock management
  • In the absence of the Sports and Wellbeing Manager, represent the Royal Automobile Club at Cedars Sports Committee and Senior Management level
  • Attend Monthly Head of Department Meetings as Sports & Wellbeing Department representative and weekly Woodcote Park Operations Meetings.

Health and Safety/ Compliance

Ensure compliance with the rules of the Clubhouses Health and Safety Policy
Monitor sports policies and procedures, ensuring they are being adhered to
Monitor departmental security and liaise with the security manager on relevant security matters

Key Data

Budget responsibility: £600k

Headcount: 2 Direct Reports

Location
Woodcote Park, Epsom
Contract Type
Part Time - Fixed Term
Hours / Work patterns
32
Closing date
1 July 2022